Frequently Asked Questions

Choosing Your Product

Will I receive the piece in the photos?

One-of-a-kind pieces: When a listing explicitly identifies a confirmed one-of-a-kind piece, you purchase that specific photographed item. Check its piece number and measurements. Lighting and screens may affect how its colors appear.

Standard products: Photos may represent the style. Natural color, pattern, clarity and dimensions can vary between pieces; read the individual listing for confirmed details.

The Crystal Scoop: Choose Small, Medium or Large and one or two color families. Each scooped bead represents one item, such as a crystal tree, bracelet, necklace, ring or decorative piece. Styles and exact shades are a surprise, and items stay within your selected color families. Example photos do not promise specific items or a fixed mix of categories.

What does Preview mean?

Preview listings are shown before release. Their photos, specifications, prices and availability are being confirmed. A displayed preview price is a guide and may change; purchasing opens when the listing is released.

Does saving a piece reserve it?

No. A wishlist saves a link for later; it does not reserve stock.

How do I choose a piece?

Review the photographs and available specifications on the product page. If you would like help comparing options, contact us with the product link and how you plan to use or display it.

Care

How should I care for my piece?

Handle it carefully, avoid harsh chemicals and prolonged moisture, and store it separately when not in use. Follow any product-specific care instructions shown on the listing.

Orders & Delivery

When will my order ship?

Processing and delivery timing depend on the item, destination and available service. Shipping options and charges are shown at checkout. If you have a deadline, contact us before ordering.

What if there is a problem with my order?

Contact us with your order number, the email address used at checkout and a clear description of the issue. If an item arrived damaged or incorrect, include photographs so we can review the available next steps.

Returns

How do I request a return?

Contact us before sending anything back. Include your order number, the item and the reason for your request. We will confirm the available next steps under the store policy that applies to your order. Please do not mail a return without instructions.

Wishlist

Where are saved items stored?

Your wishlist is saved in the current browser. It may not automatically follow you to another device or browser.